Contact Us

Alani Nu Customer Service can assist with questions about products, energy drinks, energy sticks, fitness products, shakes, snacks, bundles, orders, shipping, returns, refunds, replacements, and website use.

For faster assistance, customers should provide the order number, name used at checkout, product name, flavor, quantity, and a clear description of the request.

For delivery concerns, customers should first review tracking information and confirm the delivery address. If a package appears delivered but cannot be located, customers should check the delivery area, mailbox, reception area, household members, neighbors, and other safe locations.

For damaged or incorrect products, customers should keep the product and packaging and provide photographs when requested. This information helps Customer Service review the fulfillment and delivery details.

For return and refund requests, customers should explain whether the product is unopened, opened, damaged, incorrect, defective, or simply unsuitable. The team will review the request according to the Refund Policy.

Customer Service may need additional information to protect customers, verify an order, prevent unauthorized changes, or investigate a delivery concern.

We welcome feedback about product quality, flavors, packaging, website usability, shipping, returns, and the overall shopping experience.