Privacy Policy

Alani Nu respects customer privacy and works to handle personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and shared when customers browse the website, create an account, place an order, subscribe to updates, contact Customer Service, or interact with website features.

Information collected may include a customer’s name, billing address, delivery address, telephone number, payment details, order history, account information, communication preferences, customer service messages, product reviews, and other information submitted during website use.

Payment information is processed through payment providers. Alani Nu may receive transaction details needed to confirm payment, complete an order, manage refunds, prevent fraud, and provide customer support. Complete payment card information is not required to be retained for ordinary customer service.

Information is used to process orders, arrange shipping, confirm purchases, provide tracking updates, manage returns and refunds, respond to questions, improve products, operate accounts, personalize website features, prevent fraud, and maintain website security.

Customers who subscribe to marketing communications may receive product announcements, promotions, flavor updates, bundle offers, and other news. Marketing messages may include instructions for unsubscribing. Transactional messages related to orders, shipping, refunds, accounts, or security may still be sent when necessary.

Cookies and similar technologies may be used to remember cart contents, support account functions, understand website usage, improve performance, provide relevant content, and support marketing activities. Browser settings may allow customers to manage certain cookie preferences.

Technical information may include browser type, device type, operating system, approximate location, website activity, pages visited, referring source, and interaction data. This information helps improve website usability, performance, and security.

Information may be shared with service providers that help operate the business. These providers may support payment processing, fulfillment, shipping, website hosting, analytics, fraud prevention, customer service, marketing communication, and technical maintenance.

Service providers are expected to use information only for the services they perform on behalf of Alani Nu or as otherwise permitted by their own policies and applicable requirements.

Customers should protect account passwords and avoid sharing account credentials. If a customer believes an account or payment method has been used without authorization, Customer Service should be contacted promptly.

Customers may contact Customer Service to update account information, correct inaccurate details, change communication preferences, or request assistance with information connected to an order.

The website may contain links to third-party websites, services, payment platforms, shipping providers, social networks, or other external resources. Those services may have separate privacy policies and security practices.

Alani Nu uses reasonable technical and organizational measures to protect customer information. No website, transmission method, or storage system can guarantee complete security, so customers should use secure devices and protect account credentials.