Shipping Policy

Alani Nu provides free standard shipping on all eligible product orders. All prices are displayed in USD, and customers will see the available delivery options during checkout.

Orders are generally prepared and shipped within 1–3 business days after payment is confirmed. Order preparation includes payment verification, product selection, quality review, packaging, and handoff to the shipping carrier.

After an order has been shipped, standard delivery is generally expected within 6–12 business days. This estimate begins after the order has completed processing and has been transferred to the carrier. Delivery timing may vary based on carrier volume, transportation conditions, address accuracy, weather, and other circumstances outside our direct control.

Customers may be offered expedited shipping at checkout. Expedited shipping is subject to product availability, carrier service, destination, and the option selected during checkout. Choosing expedited shipping may reduce transit time but does not always reduce the 1–3 business day processing period.

If an order contains multiple products, items may be shipped together or in separate packages. Separate shipments may be used when products are stored in different locations or become available at different times. Customers may receive more than one tracking update for a single order.

Customers are responsible for entering complete and accurate delivery information. An address should include the recipient’s name, street information, apartment or unit number when applicable, city, state, postal code, and any other information required for successful delivery.

If an order cannot be delivered because of an incomplete or incorrect address, refusal, restricted access, or repeated failed delivery attempts, the package may be returned to the fulfillment facility. Customers should contact Customer Service so the order can be reviewed and the available options explained.

Tracking information may not update immediately after shipment. The carrier may need additional time to scan the package into its system. Tracking events may also appear intermittently while a parcel moves between facilities.

If tracking shows that a package was delivered but cannot be found, customers should check the delivery area, mailbox, reception desk, building office, household members, and nearby safe locations. Customers may also contact the carrier for additional delivery details before contacting Customer Service.

If a package arrives visibly damaged, customers should photograph the outer packaging and the products as soon as possible. The original packaging should be kept until the issue has been reviewed.

Shipping estimates are not guaranteed delivery dates. Alani Nu works to prepare and dispatch orders efficiently, but delays may occur because of carrier congestion, weather, transportation interruptions, address issues, or other events outside our control.