Refund Policy

Alani Nu wants customers to feel confident when ordering online. Eligible products may be returned within 60 days of delivery for a refund or another available resolution.

Returned products should be unused, unopened where applicable, clean, undamaged, and in resalable condition. Any original product packaging, labels, accessories, seals, or included components should be returned whenever possible.

Customers should contact Customer Service before sending a return. This allows the return to be connected to the correct order and helps the customer receive the appropriate return instructions.

Free returns are available for qualifying products. Return eligibility may depend on product condition, product type, order information, and whether the product has been opened, used, altered, or damaged.

After the return is received, the product may be inspected. The inspection helps confirm that the item belongs to the order and meets the return requirements. Once approved, the refund process will begin.

Approved refunds are generally processed within 5–10 business days after the return has been received and reviewed. The time required for the refund to appear may vary depending on the original payment method, payment provider, card issuer, or financial institution.

Refunds are normally issued to the original payment method. The amount refunded may reflect promotional discounts, bundle pricing, subscription savings, gift card payments, or other reductions applied to the original order.

If a product arrives damaged, defective, incorrect, leaking, opened unexpectedly, or materially different from the product ordered, customers should contact Customer Service as soon as possible. Photographs of the product, packaging, labels, and shipping box may be requested.

If a customer receives the wrong item, the product should not be used. Customer Service will review the order and explain whether a replacement, refund, return label, or another resolution is available.

Products that have been consumed, opened, altered, repackaged, contaminated, or damaged after delivery may not qualify for a standard return. Product-specific conditions may also apply.

Customers should package returns securely. Damage caused during return shipping because of inadequate packaging may affect the refund decision.

A return is considered received when it arrives at the designated return facility. Customers should retain any tracking information until the refund is complete.